Your privacy and data security is important to us. Because of that, Häst is PCI compliant when handing any credit card information.
With regard
to text messaging, the following will apply:
Texting will be used by representatives to provide customer support when asked.
Messaging will be used to answer consumer concerns about products and services.
Texting will be used internally and externally for more casual conversation. While typically initiated by the customer,
employees may initiate for circumstantial reasons if given permission by the customer.
Texting will be used to update customers on their current service orders.
Text messaging will be used to inform customers of shipping notifications.
This number will be used to request feedback via SMS messaging for experience with the delivery process.
Text messaging will be used for customer care and marketing promotions.
Text messaging will be used to confirm appointments. The customer will need to reply Y or N to confirm.
Customers will never receive texts from Häst for promotional purposes. Please advise us immediately if this policy has been violated.
Any text from Häst will comply with CTIA Messaging Principles and Best Practices. These guidelines include:
Is unlawful, harmful, abusive, malicious, misleading, harassing, violent, obscene/illicit, or defamatory
Is deceptive (e.g., phishing messages intended to access private or confidential information), including deceptive links
Invades privacy
Promotes illegal activity
Causes safety concerns
Incites harm, discrimination, hate or violence
Includes malware
Threatens recipients or intended to intimidate
If you have a question, please Contact Us